Privacy Policy

Information we may collect

The information handled by a casino website can vary depending on the services you use, the transactions you make and the enquiries you send to us. We only seek information that is reasonably connected with operating the website, providing gambling services, meeting our responsibilities and supporting players.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications with us. We may also receive information needed to confirm that an account belongs to the person using it and that the person is permitted to use the service.

Verification and compliance information

For verification, fraud prevention and safer account management, we may request documents or other information that confirms your identity, age, address or source of activity where this is relevant. These materials may include identification documents, address evidence and information about account use. We handle verification information carefully and limit access to people and service providers who need it for an appropriate purpose.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment details may also be processed by specialist payment providers. We may receive confirmation or limited transaction information from those providers without necessarily receiving complete payment card or banking credentials.

Technical and usage information

When you visit or use the website, we may collect device and connection information, including an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location derived from technical information, dates and times of access, and information about how features are used. We may also handle information collected through cookies and similar technologies.

How we use information

Personal information may be used for the purposes described below. The relevant purpose depends on the type of information, the way you use the website and the obligations that apply to the service.

• To create, operate and maintain your account, including providing access to available features and keeping account records accurate.
• To process deposits, withdrawals and other transactions, and to keep a clear record of account activity.
• To verify identity and eligibility, conduct age and account checks, and help prevent unauthorised access.
• To detect, investigate and prevent fraud, money laundering, abuse, collusion, cheating, suspicious activity and other conduct that may threaten the service or its players.
• To meet legal, regulatory, financial, tax, record-keeping and responsible gambling obligations that apply to an online gambling service.
• To provide customer support, respond to questions, investigate complaints and communicate about account or service matters.
• To maintain, test, secure and improve the website, its systems and the player experience.
• To understand general website usage, measure performance and identify technical problems.
• To send service messages that are necessary for account administration, security, transactions or important changes to the service.
• To send marketing communications where permitted and where you have not withdrawn your consent or otherwise opted out.

We may combine information collected from different interactions when this is reasonably necessary for one of these purposes. For example, account, transaction and technical information may be considered together when investigating a security concern or confirming that activity is legitimate. We do not use personal information for unrelated purposes without an appropriate reason or, where required, your permission.

Marketing choices

You can choose not to receive promotional communications. Where an unsubscribe option is provided, you can use it to change your marketing preference. You can also contact us using the privacy email address below to withdraw consent to marketing. You may still receive essential service communications, such as security notices, account messages or information about transactions, because these are not promotional messages.

Cookies, service providers and security

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. They may help the website remember session information, keep you signed in, protect account functions, understand how pages are used and remember certain preferences. Some cookies are necessary for the website to work, while others may support analytics, performance or relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete stored cookies or receive a notification before a cookie is placed. If you disable necessary cookies, some account or website functions may not work correctly. Browser settings may not remove information that has already been collected or change other account preferences, so those choices may need to be managed separately.

Sharing information

We may share relevant information with organisations that help us operate the website and provide services. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and other suppliers acting on our instructions. These organisations should receive only information that is reasonably necessary for their role and should handle it under suitable confidentiality and security arrangements.

Information may also be shared where reasonably necessary to protect players, the website or another person, to investigate suspected unlawful or harmful activity, to enforce applicable terms, or to respond to a valid legal or official request. If the business or part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate handling.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and tell us promptly if you suspect unauthorised account activity.

Retention and your privacy choices

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, for account administration, dispute handling, security and business records, or as otherwise required. Some account, identity, transaction and communications records must be kept for a period required by law even after an account is closed. Once information is no longer required, we may securely delete it, anonymise it or place it beyond normal use in accordance with our procedures.

Requests about your information

You may contact us to ask what personal information we hold about you and to request access to that information. You may also ask us to correct information that is inaccurate, incomplete or out of date. In appropriate circumstances, you can request deletion of your personal information, subject to records that we must retain for legal, security, transaction or other legitimate purposes.

You can withdraw your consent to marketing at any time. To exercise these choices, including access, correction, deletion or withdrawal of marketing consent, email support@playjonnycasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before completing a request, particularly where the request involves account information or identity documents.

We will review privacy requests and respond within a reasonable period. If a request cannot be completed in full, we will explain the relevant reason where appropriate. For example, information may need to be retained for legal obligations, fraud prevention, transaction records, security investigations or the establishment, exercise or defence of a claim.

Changes and questions about this Policy

This Policy may be updated from time to time to reflect changes to the website, the services offered, technology, privacy practices or applicable requirements. The latest version will apply from the time it is made available on the website. We encourage you to review this page occasionally so that you understand how information may be handled.

If you have a question about this Privacy Policy, believe that your information may have been handled incorrectly or want to make a privacy request, contact support@playjonnycasino.wtf. Please do not send unnecessary sensitive information in your first message. We may ask for further details through a safer process where this is needed to deal with your request.

By continuing to use the website after an updated Policy is published, you acknowledge that you have had an opportunity to review the updated information. Where a separate consent is required, we will seek it in the manner required for that purpose.