Playjonny Casino Terms & Conditions

1. Acceptance and general conditions

These Terms & Conditions apply to your use of the Playjonny Casino website, mobile services, games, account facilities and related services. By accessing the website or using any service, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or open an account.

Additional rules may apply to particular games, payment methods, promotions, tournaments or other features. Those rules will be displayed on the relevant page or made available before you use the feature. Additional rules form part of these Terms & Conditions. If there is an inconsistency, the specific rules for the relevant feature may apply to that feature.

You are responsible for reading the current version of these terms and any information displayed on the website. We may update, replace or amend these terms when reasonably necessary, including to reflect changes to services, technology, legal requirements or business operations. The updated version will apply from the time it is published, unless a different effective date is stated.

The website is intended for users who are legally permitted to participate in online gambling in their location. You must not use the website where online gambling is prohibited or restricted by the laws that apply to you. You are responsible for checking and complying with those laws.

2. Eligibility and player accounts

You must be at least 18 years old to open or use a Playjonny Casino account. You must also have the legal capacity to enter into these terms. We may ask for information or documents to confirm your age, identity, address, source of funds or eligibility. Access to some or all services may be restricted until requested checks are completed.

You may create and use only one personal account unless we expressly agree otherwise. An account must be registered in your own name and used only by you. You must provide information that is accurate, current and complete, and update it if your circumstances change. Providing misleading information, using another person's details or allowing another person to use your account is not permitted.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, payment information or access credentials with anyone else. You should notify us through the support channels shown on the website if you believe your account has been accessed without permission.

• You must not open an account on behalf of another person.
• You must not maintain an account for business, commercial or resale purposes.
• You must not use the website if you are self-excluded, restricted or otherwise prevented from gambling.
• You must not use software, devices or techniques intended to interfere with the website or obtain an unfair advantage.
• You must not permit a person under 18 to access your account or use the services.

We may refuse an application, suspend an account, limit access or close an account where we have a reasonable basis to do so. This may include concerns about identity, age, security, fraud, unlawful activity, responsible gambling, duplicate accounts, misuse of promotions or a breach of these terms. Where permitted by law, we may withhold or review transactions while checks are completed.

3. Deposits, withdrawals and gameplay

You may deposit funds only using a payment method that is registered in your name or that you are authorised to use. Payment methods may be subject to their own terms, processing requirements and availability. We do not guarantee that every payment method will be available at all times. You should check the transaction details carefully before confirming a deposit.

You must not deposit funds for the purpose of transferring money to another person or account. Deposits must be made for genuine participation in the services. We may request information about a transaction or its source where this is necessary for security, identity, responsible gambling or legal compliance.

A transaction may be delayed, declined, reversed or subject to review by us, a payment provider or a financial institution. We are not responsible for delays or charges imposed by a bank, card issuer, payment service or other third party. You are responsible for checking whether your payment provider permits gambling-related transactions.

Withdrawal requests may be subject to account verification, payment checks, applicable game or promotion rules and any legal requirements. We may return funds through an approved method linked to your account or use another reasonable method where required. We do not promise a particular processing time, as timing may depend on checks, the selected payment method and external providers.

You must not cancel, reverse or dispute a legitimate transaction without first raising the issue with us. Unjustified chargebacks or payment reversals may result in account restrictions and recovery action. If a payment is made in error, is unauthorised or appears incorrect, you should notify us promptly through the support options available on the website.

Games are played according to the rules displayed for the relevant game. Results are determined by the game system and applicable randomisation process. Once a wager has been accepted, it cannot normally be cancelled or changed, except where required by law, a technical issue, an error or the specific game rules. If there is a clear system or settlement error, we may correct the error and adjust affected balances.

You are responsible for reviewing your bet, stake and game selection before confirming play. We are not responsible for losses caused by your failure to check those details, subject to rights that cannot lawfully be excluded.

4. Promotions, fair use and responsible gambling

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms may include eligibility conditions, expiry dates, wagering requirements, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the complete promotion terms before accepting or using an offer.

Unless promotional terms state otherwise, offers are intended for one person, household, payment method and account. We may refuse, withdraw or amend an offer where there is evidence of abuse, manipulation, multiple accounts, automated play, collusion or other activity intended to obtain an unfair benefit. We may remove promotional benefits and adjust balances where this is permitted by the relevant terms and applicable law.

Fair and acceptable use

You must use the website honestly and fairly. You must not attempt to exploit a software fault, pricing error, technical weakness or administrative mistake. You must not use bots, scripts, malware, scraping tools or other automated methods to access, analyse or interfere with the services. You must not collude with other players or use the website for unlawful activity, money laundering, fraud or the financing of illegal conduct.

If we identify suspicious or prohibited activity, we may pause play, investigate transactions, request documents, void affected activity or take other reasonable action. We may cooperate with payment providers, service providers and relevant authorities where required or permitted by law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never gamble while under the influence of alcohol or other substances, and do not chase losses by increasing your stakes.

• Use any deposit, spending, session or loss controls made available through your account.
• Consider taking a break or requesting account closure if gambling is no longer enjoyable or manageable.
• Do not borrow money, sell possessions or use essential household funds to gamble.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Contact us through the support options shown on the website if you need information about available account restrictions.

Requests for self-exclusion, account closure or gambling limits may be subject to verification and operational procedures. You remain responsible for your account until a requested restriction has been confirmed as active. A restriction may not apply to accounts held with other gambling providers, so you should consider seeking wider support where appropriate.

5. Website use, privacy and legal responsibility

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn temporarily or permanently. Access may also be affected by maintenance, technical faults, internet connections, device settings, cyber incidents or events outside our reasonable control.

You are responsible for your device, internet connection, software and security settings. You must not introduce malicious code, attempt unauthorised access or use the website in a way that could damage, overload or impair its operation. Website content is provided for general information and may not always be complete or current.

Information about how personal information is collected, used, stored and disclosed is set out in the Playjonny Casino Privacy Policy. By using the website, you acknowledge that information may be handled in accordance with that policy and applicable privacy laws. We may use information to operate accounts, process payments, verify identity, prevent fraud, provide support, meet legal obligations and improve services.

To the maximum extent permitted by law, we are not responsible for indirect, incidental or consequential loss arising from your use of the website, inability to access the services, reliance on website information, payment provider activity or events outside our reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not amount to a waiver of that term or any other right.

These terms are governed by the laws applicable in Australia and are subject to the courts with appropriate jurisdiction. You should obtain independent legal advice if you do not understand any part of these terms. For questions, account concerns or complaints, use the support or help channels made available on the Playjonny Casino website.

By continuing to use Playjonny Casino after these terms are updated, you agree to the revised version. If you do not accept an amendment, you must stop using the website and may request that your account be closed, subject to any outstanding verification, transaction or legal requirements.